When shows EDID audio capability to Fire Stick: 2ch 24bit, => It becomes 24bit, We checked this behavior and found that this is Amazon Fire Stick 4K’s EDID confirmation issue, not AVR.
AMAZON MUSIC HD UPDATE
Engineering determined that this correction needs to be made by Amazon via an update to the Firestick.
AMAZON MUSIC HD HOW TO
Just wish someone would tell me how to contact Amazon engineers so we could get this fix taken care of !!ĭenon NA Support said “I received a response from my Engineering team and unfortunately nothing can be done from the AVR side to correct this.
AMAZON MUSIC HD TV
Usually the source or TV manufacturer has to address this with firmware, but my Engineering team is looking into what can be done from our standpoint.ĭenon North America Support got back to me today with their engineers’ look into the issue. It then strips the audio for processing and repeats the video out to the display. *HDMI repeating device is any device that accepts HDMI audio and video. The data can be altered or lost when going through an *HDMI repeating device like an AVR, so the Firestick then can’t authenticate all the data properly. The Firestick (and other sources) need to negotiate (authenticate) this data from the TV every 3 seconds. It typically includes model info, resolution info, which audio codecs it can handle, etc. … EDID (Extended Display Identification Data) is info that the TV spits out every 3 seconds to the other devices. My guess is, if we can address it in the AVR with firmware a fix would be released during the next firmware cycle in a few months… As I mentioned previously, this has to do with the EDID negotiation between the display, AVR and Firestick.Īt this point, they’re going to investigate further to see what can be done. They confirmed that the TV’s EDID is causing the Firestick to not detect and output the proper bit rate info when going through the AVR. They also tested with a Sony KJ-55A9F and got the same result. My Engineering team confirmed the issue with their 4K Firestick and an LG panel. The ticket says “completed” now so I am unsure if it is in Amazon’s or Denon’s court to finally resolve: After a couple of weeks of back and forth, this is their response. I submitted a help ticket to Denon North America. I have a Denon AVR-S750H and am not getting 24/192 from Fire Stick Gen 3. It’s unknown if other Fire TV models, such as the Fire TV Stick Lite, are also gaining support for the enhanced audio quality. Check for updates to both the OS and the Amazon Music app under Settings > My Fire TV > About. Of course, you also need to have an Amazon Music HD subscription.įor the Fire TV Stick 4k, the device needs to be running Fire OS version 6.2.7.7 or greater and for the Fire TV Stick 3, the device needs to be running Fire OS version 7.2.2.3 or greater.
To stream at the improved quality, you need to have the latest version of the Amazon Music app installed, which is v3.3.581, and you need to manually enable HD audio within the app’s settings menu which can be accessed through the user icon in the upper right corner. Previously, the only Fire TV model that was capable of streaming the higher quality music was the 2nd-gen Fire TV Cube. The Amazon Fire TV Stick 4K and the 3rd-gen Fire TV Stick now support streaming music through Amazon Music HD at up to a 24 bit depth and a 192 kHz sample rate.
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